Handling Concerns and Feedback
At Florida Life Settlement Advisors, we are dedicated to delivering professional life settlement advisory services while treating all client concerns seriously. When our service falls short of expectations, we are committed to resolving issues fairly and promptly.
Submitting a Concern
If you have a complaint about our services, please contact us:
- Email: contact@selllifeinsurancepolicyflorida.com
- Phone: (813) 212-2267
- Address: 14345 Commerce Way, Miami Lakes, FL 33016
We have a process in place to address issues quickly and will acknowledge receipt of your complaint within two business days.
How We Manage Issues
Every complaint is handled respectfully and without bias. Clients receive updates throughout the review process, and we aim to resolve concerns within 10 business days when possible.
Resolution Process
We aim for outcomes that are reasonable and fair. When full resolution is not possible, we will clearly explain our reasoning and any alternative options available to you.
Record Keeping
We maintain thorough documentation of complaints, actions taken, and results. This helps us identify patterns and strengthen our operations over time.
Regulatory Oversight
Florida Life Settlement Advisors operates under the regulatory oversight of the Florida Office of Insurance Regulation. If you believe your complaint has not been adequately resolved, you may contact:
Florida Department of Financial Services
Division of Consumer Services
200 East Gaines Street, Tallahassee, FL 32399
Phone: 1-877-693-5236
Ongoing Improvement
We view client feedback as an opportunity to improve. Complaints help us prevent future problems and enhance our services for all clients.